REDUCING COMPLEXITY IN A DIGITAL SELF SERVICE

ATP needed to redesign one of the most complex self service solution in their portfolio. Through continuous user involvement and a close collaboration with key stakeholders at ATP we managed to reduce the complexity in the solution.

 
 

SETTING THE UX DIRECTION FOR FUTURE MIGRATION OF MITID

Danish Agency of Digitization wanted to explore and understand the future user journey for companies shifting from NemID to MitID. In a domain with a lot of unknown factors we wanted to have a pragmatic approach my exploring the user journey through prototypes and user test. The insights helped define and scope the future migration from NemID to MitID.

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What other people say about me

Louise is able to get into technically complicated details and turn it into user journeys that do not seem to be technically complicated to the user. At the same time, Louise is good at asking questions that make it possible to get around all perspectives of a problem - and Louise handles various business needs in a positive, constructive and accommodating manner.
— Jeanne Dragheim, Special Advisor, Danish Agency of Digitization